The purpose of these General Terms and Conditions is to govern the contractual relationship between CENTRAL DE COMPRAS IP VALENCIANAS COLSAN, S.L. (hereinafter “THE COMPANY”) and you (hereinafter “the customer/user”), in relation to the booking and/or purchase of accommodation services at Apartamentos Valentia via the website www.apartamentosodysea.com (hereinafter, “the website”), a domain owned by THE COMPANY, a legally incorporated company, with its registered office at Avd. Del Oeste, 50 1º 1ª, 46001, Valencia, with Tax Identification Number (CIF/NIF) B-02520047 and registered in the Commercial Register of Valencia.
1. INFORMATION PRIOR TO CONTRACTING
If you are under 18, you may not purchase and/or subscribe to any of the hosting services on the website www.apartamentosodysea.com. To purchase and/or subscribe to any of the hosting services on the website, you must be of legal age.
We recommend that you read these general terms and conditions before making a purchase, as your acceptance of them is a necessary prerequisite for entering into the contract. Prior to the start of the contracting process, THE COMPANY makes these general terms and conditions available to you so that you may save and reproduce them.
Please be advised that an electronic record of these general terms and conditions is maintained, and these will be available to you at all times. All information provided during the contracting process will be stored by THE COMPANY, and you may, prior to entering into the contract and during the purchase process, access, save and print these general terms and conditions for your reference.
We hereby inform you in advance of the procedures you must follow in order to accept these general terms and conditions. The procedures for contracting the accommodation services offered are those described in these general terms and conditions, as well as any specific procedures indicated on the website whilst browsing; accordingly, you, as a customer/user, declare that you are aware of and accept these procedures as necessary for purchasing and/or contracting the accommodation services offered on the website.
You may enter into a contract for our hosting services in any of the languages available on the website. However, these general terms and conditions are drawn up in Spanish.
During the booking process, THE COMPANY provides you with appropriate technical means to identify and correct errors. Any changes or corrections to the details you provide whilst browsing must be made in accordance with the instructions provided on the website. This website displays confirmation screens for the details provided; these may prevent you from proceeding with your purchase or booking if the details entered are not in the correct format. In any case, before making the payment, you will be able to view the selected accommodation services and the details of your booking on the website so that, if necessary, you can amend the details of this booking. If you detect an error after the payment process has been completed, you should contact customer services on the telephone number: +34 674 70 77 11 or at the email address: odysea@grupocollado.net
By providing your personal data, you give your express consent to the processing of this personal data for the purpose of purchasing and/or contracting the website hosting services.
The online purchase and/or contracting of the hosting services offered by THE COMPANY via this website is subject to the provisions of these General Terms and Conditions.
The purchase and/or contracting of any of THE COMPANY’s hosting services via the website requires acceptance of each and every one of the general terms and conditions and/or the specific terms and conditions applicable to the hosting services purchased and/or contracted.
These General Terms and Conditions are subject to the provisions of Law 34/2002 on information society services and electronic commerce; Law 7/1998 on General Terms and Conditions of Contract; Royal Decree 1906/1999 regulating telephone or electronic contracts with general terms and conditions, implementing Article 5.3 of Law 7/1998; Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users, and any applicable supplementary legislation.
If you have any queries, please contact us at the following email address: odysea@grupocollado.net
2. SELLER DETAILS
This website is operated by:
CENTRAL DE COMPRAS IP VALENCIANAS COLSAN, S.L
Tax ID No.: B-02520047
Registered address: Avd. Del Oeste, 50, 1st floor, 1st door, 46001, Valencia
THE COMPANY sells accommodation services at Apartamentos Valentia via its website www.apartamentosodysea.com.
3. PURPOSE OF THE TERMS AND CONDITIONS
The purpose of these terms and conditions is to govern the terms of sale for the accommodation services offered by THE COMPANY on this website. These terms and conditions govern the contractual relationship for the sale and/or booking established between THE COMPANY and you at the moment you tick the relevant box during the online purchase and/or booking process.
The features of the hosting services purchased and/or contracted are set out on the website.
The purchase of any of the services offered via the website www.apartamentosodysea.com implies acceptance of and compliance with these General Terms and Conditions and any specific terms and conditions that may apply to the provision of each hosting service.
The prices applicable to the accommodation services you have booked are those shown on the website on the date of booking and/or purchase. VAT is included in the price.
To help you better understand our accommodation policies, we have defined the following age categories:
- Baby: aged 0 to 4 (inclusive)
- Kid: aged 5 to 14 (inclusive)
- Adult: aged 15 and over
We want to ensure that all our guests have a comfortable and safe stay. We have therefore established the following conditions for the use of the sofa bed, which is intended for children up to the age of 14. We do not recommend its use by two adults for reasons of comfort.
When making a booking, please bear these policies in mind to avoid any inconvenience and to ensure that your stay at our Valentia Apartments is as pleasant as possible.
All technical resources and requirements necessary to access the website and the hosting services offered on it shall be the sole responsibility of the customer/user.
Once you have accessed the website, in order to proceed with the purchase and subscription to the various services, you must follow all the guidelines and instructions provided on the website, completing the required terms and conditions and any other forms specified for each service; this will imply that you have read and accepted these General Terms and Conditions, as well as any specific terms and conditions that may apply.
4. TENDER PROCEDURE
Accommodation services must be booked by specifically selecting the desired service using the booking tools available on the website. Once the booking request has been selected and verified, you must expressly accept the terms and conditions, as set out on the website.
Upon acceptance, you become a customer/user of THE COMPANY. We recommend that you read these General Terms and Conditions carefully and either print them out or save the document in electronic format.
To sign up for any of the website’s hosting services, you must provide your personal and/or professional details. In some cases, you will need to set up a username and password to access areas that require prior authentication. When you register your personal details on our website, or when you purchase one of our services, your personal and/or professional details are added to our database and will be used exclusively to process the sale of the service purchased, for the selected period, and to send you information or offers for services similar to those purchased that may be of interest to you. You may modify your customer registration details (address, contact telephone number, email address, etc.) at any time.
Procurement/contracting procedure:
- To begin the process of booking and/or purchasing a service via the website, please follow the instructions on the page and select the service you wish to book.
- You can view and manage your chosen hosting service by following the purchase and/or sign-up instructions on the website. When you select the service on the website, you will be able to view its features and price. Furthermore, it will be specified whether or not VAT is included in the final price of the selected service, along with the terms and conditions, including information regarding charges. VAT is included in the price.
- Once you have selected your accommodation service, you will need to proceed to payment. Before confirming payment, we will provide you with a summary of the price of the accommodation services you have selected, specifying whether or not VAT is included in the final price of the selected service, the terms and conditions of the booking, including information regarding the date on which the selected service will be provided, and we will also indicate whether there are any additional charges, specifying the amount of these charges. In any case, you will be informed of the costs of the accommodation service you have booked should these not be included in the final purchase price or contract price of the selected service.
- You will also receive information regarding the possibility of applying discounts. At this point, you can continue shopping or proceed to payment and/or place your order.
- To sign up for and pay for the service, you will need to fill in a form with the requested details. Fields that are required to complete the purchase and payment will be marked with an asterisk.
- Once you have entered the required personal details on the contract and payment form, you must accept the Terms and Conditions by ticking the relevant box. You must also expressly consent to the processing of your personal data for the purpose of purchasing and/or contracting the website hosting services by ticking the box relating to the privacy policy and the processing of personal data.
- You can also tick the relevant box to receive newsletters and special offers from THE COMPANY. Please confirm your billing address.
- The COMPANY considers the security of its customers to be of paramount importance. Therefore, in order to protect the transmission of confidential information, the website uses a data encryption protocol via an SSL Security Certificate. SSL encryption technology protects financial transactions and the flow of data (name, address, credit card number, etc.), ensuring that transactions are carried out securely. For payments by Visa and Mastercard credit cards, the customer must have Secure Electronic Commerce (SEC) enabled. You can tell whether the Secure Electronic Commerce protocol is active by the VISA “Verified by VISA” and Mastercard “Mastercard Secure Code” logos. For all transactions, the system verifies the details with the issuing bank of the card being used for payment, requesting a password / PIN / signature / security code that the customer must provide; together with the card number, expiry date and the 3-digit security code on the back, this ensures the security of the transaction. We refer to this password/PIN/signature/security code as the CES Security Code or Secure E-commerce Code. The customer’s credit card details will remain strictly confidential (neither THE COMPANY nor any third parties will have access to them).
- In the event that payment by card is declined, the service subscription will be automatically cancelled, and the customer will be notified of the cancellation by email.
- Finally, you will need to confirm your booking and/or purchase of the selected accommodation services.
5. CONTRACTED SERVICE
The accommodation service is advertised on the website with a description that is as accurate as possible regarding its features.
6. PRICE AND AVAILABILITY OF THE SERVICE
The prices applicable to each accommodation service are published on the website and specified for each service. The prices for accommodation services are shown in euros.
Before you accept the contract and/or purchase, the prices for each of the accommodation services selected and/or contracted will be clearly specified, along with any charges applicable to the transaction and any promotions or discounts that may apply.
THE COMPANY reserves the right to change its prices at any time. In the event of a change in the sales price, hosting services will be invoiced at the price in force at the time of registration or purchase.
Any payment made to THE COMPANY will result in an invoice being issued in your name.
For any enquiries regarding the service you have contracted and/or purchased, please email us at odysea@grupocollado.net, stating your customer/user details in the subject line..
7. OFFERS
The offers are clearly marked. The accommodation services advertised on the website will remain available until any changes are made to the product, in which case one week’s notice will be given.
8. RIGHT OF WITHDRAWAL AND CANCELLATION
The user’s/consumer’s right of withdrawal, as provided for in Article 68 of Royal Legislative Decree 1/2007 of 16 November, does not apply to this contract, as it concerns an accommodation service and the exceptions to the right of withdrawal provided for in Article 103 of Royal Legislative Decree 1/2007 of 16 November apply.
Cancellation Policy:
The terms and conditions regarding withdrawal and/or cancellation are set out in the booking confirmation. To exercise their right of withdrawal, customers may use any of the following methods:
a) By telephone on +34 674 70 77 11.
b) By post to the address Avda. Del Oeste, 50 1º, 1ª, 46001 Valencia, using the withdrawal form, which you may also send by email to the address odysea@grupocollado.net.
In this case, the customer must enter ‘WITHDRAWAL FORM’ in the subject line.
FOR THE ATTENTION OF:
CENTRAL DE COMPRAS IP VALENCIANAS COLSAN, S.L., with Tax Identification Number (NIF/CIF): B-02520047, registered address: Avda. Del Oeste, 50 1º, 1ª, 46001 Valencia.
Email: info@grupocollado.net and odysea@grupocollado.net
I hereby give notice that I am cancelling my booking contract, reference no.
Reference No.
Belonging to booking No.:
Date of purchase
Name of purchaser(s)
Address of purchaser(s)
Signature of consumer(s)
Date
9. CONCLUSION OF THE CONTRACT
Contracts shall be deemed to have been concluded and shall have all the legal effects provided for by law when consent and the other requirements necessary for their validity are met, and shall be governed by the provisions of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI), Articles 23 and 24, the Civil Code, the Commercial Code and any other applicable civil or commercial regulations. If you are a consumer, this contract shall be deemed to have been concluded at the place where you have your habitual residence. If you are a professional or businessperson, this contract shall be deemed to have been concluded at the location of the registered office and/or place of business of THE COMPANY.
10. AMENDMENT
THE COMPANY reserves the right to amend or replace these terms and conditions should new economic, commercial, regulatory and/or extraordinary circumstances arise that affect the sale of the product and/or the provision of the service and/or related matters, and which justify the amendment of these terms and conditions.
Unilateral amendments to these terms and conditions for justified reasons shall in no case affect the terms and conditions of those products, services or promotions that were contracted prior to any such amendment.
11. LIABILITY
THE COMPANY shall not be liable for any problems arising from a lack of access or from issues relating to internet connectivity or the electricity supply where these are caused by factors beyond its control or by circumstances that could not have been foreseen by the parties or which, even if foreseeable, THE COMPANY has made every reasonable effort to prevent them, or which are considered to be fortuitous events or force majeure.
THE COMPANY shall in no event be liable for any delay in the performance of its obligations or for the non-performance thereof, if such non-performance is due to force majeure, in accordance with the provisions of Article 1.105 of the Civil Code. The other party shall be notified of this circumstance as soon as possible. The agreed delivery times shall be extended by at least the duration of the force majeure event. If the force majeure event lasts for more than three (3) months, either party may terminate these terms and conditions.
12. PROTECTION OF INTELLECTUAL PROPERTY
CENTRAL DE COMPRAS IP VALENCIANAS COLSAN, S.L. is the owner of the domain and the website www.apartamentosodysea.com. The trade mark is duly registered in the name of CENTRAL DE COMPRAS IP VALENCIANAS COLSAN, S.L. Likewise, the website www.apartamentosodysea.com, including, but not limited to, its programming, editing, compilation, designs, logos, text and/or graphics, is the property of CENTRAL DE COMPRAS IP VALENCIANAS COLSAN, S.L. and is protected by national and international intellectual and industrial property legislation. Consequently, the rights holder expressly prohibits the use or reproduction, in whole or in part (by any physical or electronic means), by third parties, unless there is a written agreement or authorisation to that effect.
The user’s access to the website does not confer any ownership rights over it. CENTRAL DE COMPRAS IP VALENCIANAS COLSAN, S.L. will take all legal action available against anyone who, knowingly and without authorisation, carries out any of the acts listed below.
13. APPLICABLE LAW AND JURISDICTION
These general terms and conditions shall be governed by and construed in accordance with Spanish law in respect of any matters not expressly provided for herein. The parties submit to the jurisdiction of the competent courts and tribunals for any disputes that may arise or actions that may be brought arising from the provision of the website’s services and its content, and regarding the interpretation, application, compliance or breach of the provisions set out in these general terms and conditions. In the event that the user is a consumer, the competent courts and tribunals shall be those designated in accordance with current consumer legislation.
14. PERSONAL DATA
In accordance with the provisions of the General Data Protection Regulation (GDPR) EU 679/2016 and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights, we provide you with the following information regarding the processing of your personal data:
DATA CONTROLLER: CENTRAL DE COMPRAS IP VALENCIANAS COLSAN, S.L, Tax ID No.: B-02520047, Postal address: Avda. Del Oeste, 50 1º, 1ª, 46001 Valencia. Telephone: +34 962 057 549, Email: info@grupocollado.net
PURPOSE: At INVERSIONES Y PROMOCIONES COLSAN SL, we process your personal data in order to provide you with accommodation at our establishment, manage the sending of information and marketing communications, and invoice you for the services contracted. In order to offer you services tailored to your interests, we will create a commercial profile based on the information provided. No automated decisions will be made based on this profile. The personal data provided will be retained, for as long as the commercial relationship is maintained and no request is made for its deletion, for a period of 5 years from the date of the last contract and/or booking made. In any event, your personal data will be retained for as long as it is useful for the stated purpose and, in any case, for the statutory periods and for the time necessary to address any potential liabilities arising from the processing.
LEGAL BASIS: The processing of your personal data is based on the performance of a contract to which you are a party or, at your request, on the implementation of pre-contractual measures; furthermore, we must process your data in order to comply with a legal obligation applicable to the data controller. In any event, you have given your consent to the processing of your personal data for one or more specific purposes, in accordance with the provisions of the General Data Protection Regulation (GDPR) EU 679/2016 (Art. 6.1. A. B. C) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDPGDD). Law 1/1992, as amended by Organic Law 4/2015 of 30 March on the Protection of Public Safety, is applicable. The Information Society Services Act 34/2002, Articles 20 and 21, also applies to the sending of commercial offers via telecommunications. The prospective offer of services is based on the consent requested from you, and under no circumstances shall the withdrawal of this consent affect the contract for the purchase and/or provision of the service. There is an obligation to provide personal data; otherwise, the accommodation service cannot be provided and/or the requested offer cannot be made. The prospective offer of products and services is based on the consent requested, and under no circumstances shall the withdrawal of this consent affect the contract for the purchase of the product and/or the provision of the service.
RECIPIENTS: Your data will not be disclosed to any third party outside the Organisation, unless required by law. However, please note that third-party service providers may have access to your personal data, in their capacity as data processors, in the course of providing a service to the Data Controller. In addition to the above, your data may be disclosed to the State Security Forces and Bodies. There are no plans to transfer data to third countries.
RIGHTS: Data subjects have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its erasure when, amongst other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, data subjects may request the restriction of the processing of their data, in which case we will only retain it for the purpose of exercising or defending legal claims. Furthermore, and for reasons relating to their particular situation, data subjects may object to the processing of their data, in which case their personal information will no longer be processed for those purposes to which they have objected. Where technically possible, the data subject may request the portability of their data to another Data Controller. To exercise these rights, in accordance with current legislation, data subjects may write to CENTRAL DE COMPRAS IP VALENCIANAS COLSAN, S.L. at Avda. Del Oeste, 50 1º, 1ª, 46001 Valencia, enclosing a copy of a document proving their identity (ID card).
By post to the address or by email to info@grupocollado.net. You have the right to lodge a complaint with the supervisory authority: the Spanish Data Protection Agency (www.aepd.es). Source of personal data: the data subject themselves.